Privacy Policy
This Privacy Policy describes how sellfluence.co.uk ("Site" or "we" or "us") collects, uses and discloses your personal information when you visit or make a purchase from the Site.
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.
Device information
Examples of personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Purpose of collection: to load the Site accurately for you and to conduct Site usage analytics to optimize our Site.
Collection Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
Commercial disclosure: shared with our processor Shopify.
Order information
Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers, email address and phone number.
Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to check our orders for potential risk or fraud, and, where consistent with the preferences you have shared with us, to provide you with information or advertising about our products or services.
Collection source: collected from you.
Commercial disclosure: shared with our processor Shopify.
Customer support information
Examples of personal information collected:
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Sharing personal information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share with our advertising partners information about your use of the Site, your purchases and your interaction with our ads on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information on how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
Use of personal information
We use your Personal Information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
Legal basis
Your consent;
Performance of the contract between you and the Site;
Meeting our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Keeping
When you place an order through the Site, we will retain your personal information for our records unless and until you request us to delete that information. For more information about your right to erasure, please see the section "Your Rights." below.
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to a new service and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us via the contact information below.
Your personal information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as your "Right to Know"), to port it to a new service, and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us via the contact information below.
If you would like to appoint an authorised agent to submit these applications on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising and content or social media cookies. Cookies enhance your browsing experience by allowing the site to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example whether it is their first visit or if they are a frequent visitor.
We use the following cookies to optimize your experience on our website and to provide you with our services.
Cookies required for store operation
Name Function
_ab Used in connection with admin access.
_secure_session_id Used in connection with browsing through a store.
Cart Used in connection with shopping cart.
cart_sig Used in connection with order completion.
cart_ts Used in connection with order completion.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer authentication.
storefront_digest Used in connection with client authentication.
_shopify_u Used to facilitate updating customer account information.
Reporting and analysis
Function Name
_tracking_consent Tracking preferences.
_landing_page Landing page tracking
_orig_referrer Follow landing pages
_s Analize Shopify.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_sa_p Shopify analytics related to marketing and referrals.
_shopify_sa_sa_t Shopify analytics related to marketing & referrals.
Shopify_y Analize Shopify.
_y Analize Shopify.
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they were downloaded to your device.
You can control and manage cookies in different ways. Please note that deleting or blocking cookies may have a negative impact on your user experience and some parts of our site may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, which are often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, you can find more information in your browser's help file or via sites such as www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.
Amendments
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@sellfluence.ro or by post using the details provided below:
Sellfluence SRL, Bucuresti Sectorul 1, Soseaua Chitilei, Nr. 242E, Bloc C2, Scara 1, Etaj 4, Ap.228
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the competent data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.dataprotection.ro/